Frequently Asked Question
1) How can I follow up on my order?
2) What happen if the person you send the flower to is not home?
3) Where can I add special instruction about my order?
4) When my order will be delivered, and at what time of the day?
5) How to cancel an order already made?
6) How to modify your order?
7) How to know if www.MegFlowers.com has really received my order.
8) How to know if my order has been processed?
9) What is the delivery charge for an order?
10) What are the different methods of payment taked on Meg Flowers?
11) How long can my flower last?
12) When can I get advice for my flowers?
13) What is the necessary information that you need for an order of flowers from a Hotel?
14) What is the necessary information that you need for an order of flowers from Hospital?
15) What is the guarantee of the flowers and services given by Meg Flowers?
16) Confidentiality of my order of flowers?
1) We are offering a delivery in 5 different countries in few hours.The delivery time may differ in each country, the delivery can be the same day or the day after depending in which country the delivery is going to, but we do not have a tracking system that always follows each order out of the country. see question 8.
2) Our affiliate florist tries to make the delivery and leaves a card that show that we bin there.Later on, the florist tries to reach the person for the next delivery time.If the florist finds it impossible to reach the addressee, you will be contact via telephone or e-mail.
4) We do not guarantee any specific hours for the delivery.Our affiliate florist will deliver the flowers during regular operating hours.Hours may differ for each florist.If the flowers have to be delivering at a special hour, you can indicate this while processing the order if you prefer before noon or in the after noon and our florist will do their best to respect that request.
5) If you have to cancel an order, please contact with us at 888-219-6922 with your reference number or you can write us at it is important to tell us your order number.Please note that if your flower order has already been made, that will be impossible for us to cancel it.
6) If you want to change the time of the delivery of your flowers, you can inform us via e-mail at . It is important to tell us your order number.Please note that all modification has to be made before the date of the delivery.
8) Meg Flowers guarantee that each delivery will be made inside operating hours of our local florist.If for any reason, the order of flowers canâ€™t be delivered; our client services will get in touch with you as soon as our local florist tell us that the delivery canâ€™t be made.In the absence of a call or e-mail from us, be assured that the delivery has been made with the freshness and the quality that only Meg Flowers offered.
11) To conserve your flower fresh, change or add water every day.If possible, cut the end of the flower as soon as you can.Keep your flowers at a cool temperature and donâ€™t let your flowers exposed directly to the sunshine.This particular care will help to keep your flowers for more than 5 days depending the kind of the flower.
14) Indicate the name of the hospital, the address, the number of the room and the number of the addressee.Please note that several hospital forbid flowers at the emergency room.In that case, we will stay in touch with the personal of the hospital to deliver the flowers whenever the patient will be authorized to receive flowers.
16) In our engagement of confidentiality, Meg Flowers considers it very important to secure the personnel information that is given to us.For this reason, we are using the technology SSL 128 bits to be sure that all information is secured.You can verify that the encrypted protocol is activated in the right inside corner of your screen by seeing a lock (SSL Sign) that proof that everything is well secured.All the information received on the web site is used to complete the delivery and we promise to not give out any of this information.